Company Profile
Horizon Pacific is New Zealand’s leading nationwide technology & communications company
Horizon Pacific offers New Zealand businesses technology solutions to those in any industry who seek efficiency, consistency and reliability. We seek to change the market perception of technology in business as a necessary evil and instead endeavour to create long and lasting partnerships that add significant value to a business owner.
Our service offerings include:
- Technology Products (A range of tailored hardware & software products)
- Network Services (Professional internet connectivity solutions)
- Managed Services (Mail, web, anti virus, gateways and SaaS services)
- Voice Services (Complete suite of telecommunication services)
- Professional Services (Consultancy and technical)
- Industry Solutions (Specialised to targeted verticals)
- Finance (For tailored solutions for specific clients)
- Photocopiers (Through alliance with Fuji-Xerox)
Our Vision
We are dedicated to helping customers thrive in a fast changing world. We believe in progress, growth, education and possibility. We want to help our customers make their lives and businesses better with products and services that are tailored to their needs. This means growing ever closer to our customers, understanding their businesses, and establishing long-term relationships with them. We don’t and won’t talk in acronyms, and we strive to help our customers understand their technology infrastructure for what it is, an integral and evolving part of their business.
We're passionate about business and we’re passionate about technology; we work to join the two to meet today’s needs and innovate to be ready for tomorrow.
Our Strategy
Improving services, pricing innovations and reducing costs are often the starting point of our relationships with our Customers. With aggressive and creative product deployment we will migrate our Customers to new and innovative products in the technology sector to enable their business growth. We enable our Customers to streamline technology and increase efficiency while reducing costs in the way their businesses run.
It’s a long term relationship which we achieve through industry knowledge, professional conduct and innovative ways of meeting our clients needs. How?
We promise
- We do what we say we will do, when we say we will do it, for the price we said
- To act always in our clients best interest
- To be transparent in all dealings clients have with us
- Not to hide behind “tech speak” and acronyms
- To keep our clients up to date with technology developments in their industry
- To ensure our clients have access to the right resources when they need it
- That our clients will always have a real person they can ring to get anything done
- To do what we say, when we say we are going to
- To be honest, ethical and to set realistic expectations
- That we are committed to our client relationships for the long term, which means
our clients come first
And we will have client managers sign this promise with all of our customers. This promise will also be referred to frequently to ensure we improve where we need to and keep feedback channels open. This will lead to and ensure our long-term success.
Our Values
Our identity defines the company we are now and the one we need to be in the future. Central to that identity is a commitment to create ways to help customers thrive in a changing world.
To do this we must live our values:
Nimble
We will be aggressive at staying ahead of our competition through honesty, implementation and vision.
Helpful
We will work as one team, every player playing a role, and every player playing the game to win.
Responsible
We will create new possibilities for our clients. We will help them to win their game and we will change the public perception of our market. We are leaders and so we must act like it through professionalism and courage. We will expect the best of ourselves and our staff and we will expect the best of our clients. We will breed success. We will make things easy and help our clients understand technology. We will realise we are to play but a role in their success but will give our all to make sure we complete our role as well as possible.
Heart
We will win, because we love the game and we love playing it. We will be proud of who we are and what we stand for and we will not be afraid to tell people. We are the best.
We will be forever committed to contributing positively to society and to a sustainable future.