Customer Support

Its when things go wrong, that you really value talking to someone who is local and available.

Things go wrong in technology, and we appreciate that when things do you want them resolved as fast as possible. We make the commitment to our clients to indentify issues, communicate openly, and achieve resolution as soon as is humanly possible. Something we here at Horizon Pacific are very proud of.

Online Support

Customer Care is our in-house online client management system. Its job is to allow you, the client, to manage all aspects of service orders, including any adds, moves or changes to any of the services we offer. You can check our network status for current or planned outages, browse our knowledge base, review your billing plus much more.

customercare.horizonpacific.com (or click the Customer Login button at the top)

Customer Contact Centre

Our Customer Contact Centre is available 24 hours, 7 days a week. 

Tollfree 0800 485 465 or (09) 448 1250

Our Commitment

We will not hide behind jargon and acronyms, and unlike many out there, if we make a mistake we will put our hand up and say so. What we really want is to keep getting better because that means better service for you and happier customers for us.

We all have to win. To do that, we will make errors along the way, but with your feedback and our drive we both keep coming out with a better experience. We are not here for the short-term. We want to be standing beside you in 5 years time. It is our clients feedback that has made us who we are and we look forward to you, helping us continue to provide the best technology outsource client experience in New Zealand.

That’s why every month, our clients get asked:

“How can we improve to provide you a better experience?”